How do I activate my account?

Audience: New Honey Users (Sites, Sponsors, CROs, Call Center)

Purpose: Walk users through the process of activating their Honey account from email invitation to login. 

TABLE OF CONTENTS

• Step 1: Look for your email invitation
• Step 2: Click the activation link
• Step 3: Verify Your Email
• Step 4: Set your password
• Step 5: Complete multi-factor authentication (if required)
• Step 6: Log in
• Related articles

Step 1: Look for your email invitation

When your study administrator or Trialbee invites you to join Honey, you’ll receive an email from hello@app.trialbee.com.

• Subject: “You’ve been invited to join Honey” or similar
• If you don’t see it, check your spam or junk folder
• Still nothing? Follow the steps in I'm not receiving notifications from Trialbee

Step 2: Click the activation link

In the body of the invitation email, click the activation link. This will open Honey in your browser and start the account setup flow.

Step 3: Verify Your Email

You’ll be asked to verify your email address by entering a 6-digit code that’s automatically sent to your inbox.

• Open the verification email
• Copy the code
• Paste it into the verification screen

Codes are time sensitive. If the code expires, you can request a new one on the same screen.

Step 4: Set your password

Next, you’ll be asked to create a password for your account. Make sure it meets the platform’s security requirements:

• Minimum 10 characters
• At least one uppercase letter, one lowercase letter, and one number
• Avoid using common words or sequences (e.g., "password123")

Tip: Use a password manager (like 1Password, Dashlane, or LastPass) to store your password securely and avoid losing access.

Step 5: Complete multi-factor authentication (if required)

Some studies have MFA (Multi-Factor Authentication) enabled to protect sensitive patient data (PII/PHI). You may be asked to complete one of the following after setting your password:

• Email code
• SMS code
• Microsoft Authenticator app (QR code or 6-digit time-based token)

Follow the prompts on-screen to complete MFA setup. If you don’t receive a code, check out Multi-Factor Authentication (MFA) in Honey for troubleshooting steps.

Step 6: Log in

Once you’ve completed all steps above, you’ll be directed to the Honey login screen. Enter your email and password to log in.

Related articles

Multi-Factor Authentication (MFA) in Honey

I'm not receiving notifications from Trialbee

What are the requirements for a password?

How do I reset my password for Honey?