I'm not receiving notifications from Trialbee

To ensure you receive all important Trialbee communications (like referral alerts, MFA codes, and platform updates), you may need to mark Trialbee emails as safe in your inbox.

TABLE OF CONTENTS

• Gmail (Google Mail)
• Outlook (Office 365 / web version)
• Yahoo Mail
• AOL Mail
• Still Not Receiving Emails?

Follow the instructions below for your email provider.

Still not receiving emails after these steps? Contact us at support@trialbee.com

Gmail (Google Mail)

1. Click the gear icon in Gmail and choose “See all settings.”
2. Go to the “Filters and Blocked Addresses” tab.
3. Click “Create a new filter.”
4. In the “From” field, type: @trialbee.com
5. Click “Create filter.”
6. Check the box next to “Never send it to Spam.”
7. Click “Create filter” to finish.

Outlook (Office 365 / web version)

1. Click the gear icon, then select “View all Outlook settings.”
2. Choose Mail > Junk email.
3. Under Safe senders and domains, click “Add.”
4. Enter: @trialbee.com
5. Click “Save.”

Yahoo Mail

1. Log in and click the Settings icon, then choose “More Settings.”
2. Go to the Filters section and click “Add new filters.”
3. Name your filter (e.g., “Trialbee”)
4. Set the filter to apply to emails from: @trialbee.com
5. Choose to deliver emails to Inbox
6. Click Save.

AOL Mail

1. Log in to your AOL Mail account.
2. Go to Contacts from the left-hand menu.
3. Click “New Contact.”
4. In the email field, add: @trialbee.com
5. Click “Add Contact.”

Still Not Receiving Emails?

If you've followed the steps above and still don't see Trialbee emails:

• Double-check your spam/junk folder
• Add both @trialbee.com and any study-specific sender email addresses (if applicable)
• Contact support@trialbee.com so we can investigate or update your contact details if needed