How do I reset my password for Honey?

Audience: All Honey users

Purpose: Provide a quick and reliable method for resetting a forgotten or expired password. 

TABLE OF CONTENTS

• Step-by-step: resetting your password
• Password requirements
• Still can’t log in?
• Related articles

Step-by-step: resetting your password

If you’ve forgotten your password or are having trouble logging in, follow these steps:

1. Go to the Honey login page:
   https://app.trialbee.com
2. Click the “Reset password” link on the homepage below the login form.
3. Enter the email address associated with your Honey account.
4. Check your inbox for a password reset email from hello@app.trialbee.com.
5. Click the link in the email and follow the instructions to set a new password.

If you don’t receive the email within a few minutes, check your spam or junk folder.

Password requirements

When creating a new password, make sure it meets Honey's security standards:

• At least 10 characters long
• Includes one uppercase, one lowercase, and one number
• Avoid common or easily guessed passwords like “Password123”

For more details, see: What are the requirements for a password?

Still can’t log in?

If you’ve reset your password but still can’t access your account:

• Make sure you're entering the correct email address
• Confirm the password meets all required criteria
• Clear your browser cache or try using an incognito/private window
• If MFA is enabled and you're blocked there, see: Multi-Factor Authentication (MFA) in Honey

Still stuck? Contact us at support@trialbee.com and we’ll help you regain access.

Related articles

How do I activate my account?

Multi-Factor Authentication (MFA) in Honey

I'm not receiving notifications from Trialbee

What are the requirements for a password?

What’s the Honey URL and how do I get access?