NOTE: Type "help" in the Search box to show ALL of Help Articles.
You have 6 different ways to contact patients from Honey:
| What is it? | How to use it? | Is any activity automatically logged? | What physical device(s) are needed? | Are voice conversations recorded? | Can the patient callback or reply? | |
| Browser call | Use your computer microphone to call the patient | Once you have selected a patient, click "Call options", and select "Browser" | Yes, we will know that you called & how long the call lasted | Computer Microphone | No | No, calls are from you to the patient only |
| Proxy call | Use a generic number & a unique code to reach the patient | Once you have selected a patient, click "Call options", and select "Proxy" | Yes, we will know that you called & how long the call lasted | Phone | No | No, calls are from you to the patient only |
| Video call | Use your computer's camera & microphone to have a virtual meeting | Once you have selected a patient, click "Call options", and select "Video" | No | Computer Microphone Camera | No | No, calls are from you to the patient only |
| Manual call | Dial the patient's number directly from your physical phone | Once you have selected a patient, click "Call options", and select "Manual" | Yes, we will know that you revealed the phone number | Phone | No | Yes, callbacks will go to your phone if you provided your number or callerID |
| Email | Send email messages to the patient and receive responses | Once you have selected a patient, open the "Messages" tab, and select "Email" | Yes, we will know that you sent a message | Not applicable | Not applicable | Yes, replies will be found on the "Messages" tab |
| SMS | Send email messages to the patient and receive responses | Once you have selected a patient, open the "Messages" tab, and select "SMS" | Yes, we will know that you sent a message | Not applicable | Not applicable | Yes, replies will be found on the "Messages" tab |
If issue persists, please use the Contact us form inside the Help button (on our Support Site) or email support@trialbee.com
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