What's a browser call?

Browser calling—also known as VoIP (Voice over Internet Protocol) calling—is a feature in the Honey platform that allows users to make phone calls directly through their internet browser, without needing a physical phone or external app.

This calling method is fully integrated into Honey’s interface, so you can connect with candidates using your headset and computer microphone.

How It Works

• "Call options" includes an option for browser calls.
• Clicking this button uses your browser and internet connection to initiate the call.
• You speak and listen through your computer’s microphone and speakers (or headset).
• Honey logs call attempts, durations, and timestamps automatically.

Benefits

• No extra equipment required: just your computer and internet
• Streamlined workflow: call candidates without switching platforms
• Activity tracking: calls are automatically logged in the candidate's history
• Secure and compliant: calls are handled through Trialbee’s platform, not personal devices

Things to Know

• You’ll need a stable internet connection and a working microphone/headset
• Some networks (e.g., corporate VPNs or firewalls) may block VoIP traffic
• Browser calling may not be available in all studies or user roles

Tips for Best Performance

• Use Google Chrome for the most reliable experience
• Check that your browser has permission to access your microphone
• Use a wired headset for the clearest audio and fewer connectivity issues