Turn on browser microphone for browser calling

Audience: Phone Assessment Users & SIte Users

Purpose: Fix microphone access so your browser-based calls in Honey have working audio.

TABLE OF CONTENTS

• Why this happens
• Turn on microphone access
• If you already blocked access
• Test your microphone before a call
• Still need help?
• Related articles

Why this happens

Honey calls run through your browser, so the browser needs permission to use your computer's microphone. 

Most browsers ask for this permission the first time you start a call. If you see a blocked-microphone icon in your search bar, or the other person can't hear you, this permission is almost always the cause.

Turn on microphone access

Step 1: Look for a microphone or lock icon in your browser's address bar when you start a call.

Step 2: Click the icon and choose Allow for microphone access.

Step 3: Refresh the page and start the call again.

If you don't see a prompt to give permission, your browser already has access blocked. Use the steps below instead.

If you already blocked access

Once a browser remembers a "block" choice, it stops asking automatically, so the setting has to be changed directly:

• Google Chrome: Use your camera & microphone
• Microsoft Edge: Microsoft Edge Microphone
• Mozilla Firefox: Manage camera and microphone permissions
• Safari: Change website settings in Safari

Refresh the Honey tab after changing the setting for it to take effect.

Test your microphone before a call

Step 1: Check that your microphone is turned on and not muted at the system level.

Step 2: If you use a headset or external microphone, confirm it's selected as your browser's default input device.

Step 3: Join the call and check for the microphone icon showing you're unmuted.

If your microphone works in other apps but not in Honey, the issue is almost always the browser permission, not the hardware.

Still need help?

Submit a ticket at support.trialbee.com or email support@trialbee.com.

Include:

• Your name and email address
• The study name
• A short description of the issue
• A screenshot, if available (please remove identifying information before sharing)

Related articles

What's a browser call?

How can I use browser calling?

Troubleshooting platform performance and call quality issues