What's the browser calling experience for the patient?

When you place a browser-based call in Honey, the candidate receives a regular phone call on their mobile or landline.

The call shows a regional caller ID, so candidates can easily recognize the number and trust the call.

TABLE OF CONTENTS

• Key details
• Why this matters
• Related articles

Key details

• Calls appear as Trialbee phone numbers.
• The number is outbound only (patients can’t call it back).
  • If they do, you will receive an email letting you know that the candidate tried to return the call.
• For follow-ups, you’ll need to reach out again via Honey.

Why this matters

Using the same, trusted caller ID helps sites achieve higher answer rates and smoother conversations. Patients are more likely to pick up calls they recognize.

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