Where can I find user guides or tutorials?

Modified on Thu, 7 Aug at 8:21 PM

If you're looking for guidance on how to use the Honey platform, you have a few helpful resources available right where you work.

TABLE OF CONTENTS

The fastest way to find help articles is through the Help icon (found in the top right-hand corner of your screen when logged into Honey).

Here’s how:

Click the Help button
Use the Search box to type keywords like “referrals,” “browser calling,” or “site activation”
Articles will appear directly in the widget for quick, in-context answers

Tip: Typing the word help will return a list of all available support articles.

If you prefer hands-on learning, Honey includes built-in Product Tours (interactive tutorials) that guide you step-by-step through common tasks.

How to access:

Look for the product tour button (found in the top right-hand corner of your screen when logged into Honey)
Select the task or concept you want to know more about
You’ll be guided with on-screen highlights, tooltips, and instructions
These are role-specific and show the most common tasks

For full access to the entire knowledge base:

Visit the Trialbee Support Portal:
https://support.trialbee.com
Use the Search bar or browse by category (e.g., Sites, Sponsors, Program Information)
View your support tickets, submit new ones, or read FAQs

Resource	Best for
Help Widget	In-the-moment answers while using Honey
Product Tour	Step-by-step task guidance in-platform
Support Portal	Full access to articles, tickets, and tutorials