Where can I find user guides or tutorials?

If you're looking for guidance on how to use the Honey platform, you have a few helpful resources available right where you work. 

TABLE OF CONTENTS

• Help Widget (in-platform)
• Support Portal (full article library)
• Product Tours & Demos
• Summary
• Related articles

Help Widget (in-platform)

The fastest way to find help articles is through the Help icon (found in the top right-hand corner of your screen when logged into Honey).

Here’s how:

• Click the Help button
• Use the Search box to type keywords like “referrals,” “browser calling,” or “site activation”
• Articles will appear directly in the widget for quick, in-context answers

Tip: Typing the word help will return a list of all available support articles.

Support Portal (full article library)

For full access to the entire knowledge base:

• Visit the Trialbee Support Portal:
  https://support.trialbee.com
• Use the Search bar or browse by category (e.g., Sites, Sponsors, Program Information)
• View your support tickets, submit new ones, or read FAQs

Product Tours & Demos

Trialbee does not currently offer a product tour within Honey. If you would like a guided walkthrough of the platform or are interested in scheduling a demo, please contact the Support team. They can help coordinate a session with a member of the Trialbee team who can provide an overview of the platform and answer any questions you may have. Please email support@trialbee.com to get started.

Summary

Related articles

How to access all support articles

How do I contact customer support?

What are the support hours?

Signing up to Trialbee’s Freshdesk support portal

I'm not receiving notifications from Trialbee

Honey Glossary