If you’re experiencing an issue in the Honey platform or need assistance with a feature, our Support Team is here to help.
TABLE OF CONTENTS
Contact us by email
You can contact Trialbee Support by sending an email to: support@trialbee.com
- This will automatically open a support ticket in our issue tracking system (Freshdesk)
- You’ll receive a confirmation email and ongoing updates as we work on your request
- Please include any relevant details, screenshots, or examples to help us resolve your issue quickly
View and track your support tickets
You can view all of your submitted tickets at any time by visiting:
https://trialbee.freshdesk.com/support/tickets
From this portal, you can:
- Review open and closed requests
- Respond to updates from the Support Team
- Submit new tickets
- Browse help articles and FAQs
First-time user? You may need to sign up or log in to view your full ticket history. See Signing up to Trialbee’s Freshdesk support portal for help.
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