What should I do if Honey is running slow?

Modified on Sun, 3 Aug at 5:03 PM

If the Honey platform feels slow to load, lags while navigating, or takes a long time to process actions, here are a few steps you can take to improve performance and help us troubleshoot if needed.

Step 1: Refresh and Restart

Try refreshing the page (Ctrl + R or Command + R).
Log out and then log back in.
Close any unused browser tabs or background applications to free up memory.

Step 2: Try a Private Window or Different Browser

Performance issues are sometimes caused by browser settings, plugins, or local caching.

Open Honey in a private/incognito window.
Try another supported browser (we recommend Google Chrome or Microsoft Edge).
If Honey runs better there, consider clearing your cache and cookies in your main browser.

Step 3: Check Your Internet Connection

Honey is a cloud-based platform, so a slow or unstable connection can cause delays.

Test your internet speed at speedtest.net.
Switch to a wired connection or stronger Wi-Fi if possible.
If you’re using a VPN or firewall, try disabling it temporarily to see if it improves speed.

Step 4: Report the Issue to Support

If things are still slow after trying the steps above, please reach out so we can help.

Use the Help button in the top-right of Honey and click Contact Us,
or
Email us at support@trialbee.com

Please include:

What actions or pages are running slowly (e.g., Candidates tab, Study Settings)
Any patterns (e.g., certain time of day, after login)
Your browser and device type

We’ll Take It From There

Our support and engineering teams will investigate and let you know if any broader issues are affecting performance.