What should I do if the software crashes?

If the Honey platform stops responding, unexpectedly closes, or displays an error that prevents you from continuing, here are the steps to take:

 Step 1: Refresh or Reopen

• Refresh your browser.
• Close and reopen the tab or window.
• If that doesn’t work, log out and back in to reset your session.

Make sure your internet connection is stable before retrying.

Step 2: Clear Cache or Try Another Browser

Sometimes, your browser’s cache can interfere with platform performance.

• Try opening Honey in an incognito/private window
• Or switch to a different browser (we recommend Chrome or Edge)

If the platform works in another browser, you may want to clear your cache and cookies in your primary browser.

Step 3: Report the Crash to Support

If the issue continues, please let us know:

• Use the Help button in the tpo-right corner of the platform and click Contact Us
• Or email: support@trialbee.com

To help us investigate, please include:

• A short description of what you were doing before the crash
• Any error messages (screenshots help!)
• The browser and device you’re using

Is My Data Lost?

In most cases, no—data you’ve already submitted or saved in Honey is not lost due to a crash. The platform is designed to store key actions in real time.

Still, if you were filling out a form or working in a draft and lost progress, mention that in your message so we can help verify what was saved.