Why is the candidate list empty?

Audience: All Honey users (Sites, Sponsors, CROs, Phone Assessment Teams)

Purpose: Explain common reasons why the candidate/referral list may appear empty and what users should check.

TABLE OF CONTENTS

• The study has not generated referrals yet.
• Candidates are in a different status
• The study is complete
• Still need help?
• Related articles

If your candidate (referral) list appears empty, there are a few common explanations.

The study has not generated referrals yet.

If recruitment has recently started, it’s possible that:

• No referrals have been generated yet
• Recruitment outreach is still ramping up

In this case, no candidates will appear until referrals are created and visible based on your role.

If you’re unsure whether recruitment is live, contact your study team or Trialbee Support.

Candidates are in a different status

Your current view may be filtered to show only specific candidate categories (for example, In Phone Assessment or In Site Assessment).

Check:

• Whether filters are applied
• Whether you are viewing the correct status category

Adjusting your filters may reveal additional candidates.

The study is complete

If recruitment support for the study has ended:

• The study may no longer receive new referrals
• Access may be removed approximately 60 days after recruitment support ends

If the study has concluded, your candidate list may remain empty because no new referrals are being generated.

Still need help?

If you believe candidates should be visible but aren’t, please submit a ticket at https://support.trialbee.com or email support@trialbee.com

Include:

• The study name
• A screenshot of your candidate view
• The filters currently applied

Related articles

Select the workspace, study, and referral

Update the referral

How to determine a user’s role and access