How do I report security vulnerabilities?

If you notice unusual behavior, a potential security flaw, or anything that could compromise data security in the Honey platform, we want to hear from you.

Report all concerns to Trialbee security

Whether you're a Sponsor Admin, site user, CRO team member, or IT lead, please report any suspected security issue directly to itsupport@trialbee.com

Include as much of the following as possible:

• A brief description of the issue or behavior
• Where you observed it (e.g., module, study, user role)
• The date/time it occurred
• Steps to reproduce (if known)
• Screenshots or logs (if available)

Who Should Report?

If you're a designated security or compliance contact:

• You're encouraged to report directly with any available technical details to help our team triage the issue quickly.

If you're not the security contact:

• Still go ahead and report your concern, we’ll investigate and, if needed, follow up with your organization’s admin or security lead. Your report may be the first step to identifying a broader issue.

Our Commitment

Trialbee takes all reports seriously. Our security team will review your submission promptly and confidentially. You’ll receive confirmation and next steps if additional details are required.